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How To Reset A Ring Doorbell 2

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ring doorbell 2 reset

There are several reasons a user may want to reset their Ring Doorbell 2. For example, if the device is experiencing technical issues or not functioning correctly, a reset may be necessary to troubleshoot and fix the problem. 

A reset can also be helpful if the user wants to sell or give away the device and wants to erase all of their personal information and settings. Additionally, resetting the device can be an excellent way to start fresh and set up the device as if it were new, allowing the user to customize their preferences and settings.

Before You Begin

First, you will need a small screwdriver, such as the one that came with your doorbell or a Torx 15 screwdriver. This will be used to remove the faceplate of the doorbell to access the reset button. Make sure you have this tool before you begin the reset process.

Where Is The Reset Button On The Ring Doorbell 2?

The reset button on the Ring Doorbell 2 is located underneath the faceplate. To access the reset button, you will need to remove the faceplate by loosening the two screws on the bottom of the doorbell using the tiny screwdriver that came with the doorbell or a Torx 15 screwdriver.

Once the faceplate is removed, you will see the reset button on the back of the device. It is a small, round button that may be recessed into the device.

It is important to note that the reset button is not easily accessible and is not intended to be pressed by users regularly. It is typically only used for advanced troubleshooting. It is recommended to use caution when handling the device and pressing the reset button to avoid damaging it.

Factory Or Hard Reset Steps

To perform a factory reset, follow these steps:

  1. Locate the reset button on the back of the doorbell underneath the faceplate. 

  2. Press and hold the reset button for 15 seconds.

    The doorbell’s LED light will flash white, indicating that the reset is in progress.

  3. Once the reset is complete, the doorbell’s LED light will turn off.

If the factory reset does not work, there are a few troubleshooting steps you can try:

  • Make sure you are pressing and holding the reset button for at least 15 seconds.
  • Check to ensure the doorbell is adequately charged or has a fresh battery.
  • If you are still having trouble, try performing a hard reset (described in the next section) or contacting Ring customer support for further assistance.

Restart Or Reboot From the App

In addition to performing a factory or hard reset on the Ring Doorbell 2, you can also try restarting or rebooting the device through the Ring app. This can be a good troubleshooting step if you are experiencing minor technical issues with the device and want to try and resolve them without performing a full reset.

To restart or reboot your Ring Doorbell 2 from the Ring app, follow these steps:

  1. Open the Ring app on your smartphone or tablet.
  2. Tap on the three lines on the top left of the app.
  3. Tap “Devices.”
  4. Tap on the device you want to restart or reboot.
  5. Tap on “Device Health.”
  6. Scroll down on the “Device Health” screen to Tools.
  7. Tap “Reboot this Device.”
  8. A pop-up window will appear, asking you to confirm that you want to reboot the device. Tap Reboot to continue.
  9. The device will reboot and may take a few minutes to restart.
  10. When your wifi is reconnected, scroll down on the Device Health screen to Tools.
  11. Tap Reboot This Device.

It is important to note that restarting or rebooting the device through the app will not erase any personal information or settings, but it may resolve minor technical issues. If the device is still experiencing problems after attempting to restart or reboot it through the app, you should try performing a factory or hard reset.


Resetting a Ring Doorbell 2 can be a good troubleshooting step if the device is experiencing technical issues or if you want to erase all personal information and settings. 

It is essential to properly reset the Ring Doorbell 2 to ensure it is functioning correctly and resolving any technical issues. If you still have trouble after attempting to reset the device, additional resources, such as the Ring support website and customer support team, are available for troubleshooting and support.