There are several reasons a user may want to reset their Ring Doorbell 2. For example, if the device is experiencing technical issues or not functioning correctly, a reset may be necessary to troubleshoot and fix the problem.
A reset can also be helpful if the user wants to sell or give away the device and wants to erase all of their personal information and settings. Resetting the device can be an excellent way to start fresh and set up the device as if it were new, allowing the user to customize their preferences and settings.
Here's what we cover:
Before You Begin
Before diving into the reset process for your doorbell, you’ll need a trusty screwdriver to remove the faceplate. Don’t worry. You probably already have one lying around – it might have come with your doorbell, or a simple Torx 15 will do the trick. Just make sure you’ve got it handy before we start. We don’t want to be searching for tools mid-reset.
First things first, you need to find the reset button. It’s hidden underneath the faceplate, but don’t worry, it’s not too difficult to find. Just grab the tiny screwdriver that came with the doorbell or a Torx 15 screwdriver and loosen the two screws on the bottom of the doorbell. This should allow you to remove the faceplate easily.
Once the faceplate is off, you’ll spot the reset button on the back of the device. It’s a little round button that might be tucked away, but it’s there!
Now here’s the thing, the reset button isn’t exactly the most accessible, and it’s not meant to be pressed all the time. It’s only for those more advanced troubleshooting moments. So, be careful when handling the device and pressing the reset button. We don’t want to cause any damage.
Factory Or Hard Reset Steps
To perform a factory reset, follow these steps:
The doorbell’s LED light will flash white, indicating that the reset is in progress.
Once the reset is complete, the doorbell’s LED light will turn off.
If the factory reset does not work, there are a few troubleshooting steps you can try:
- Make sure you are pressing and holding the reset button for at least 15 seconds.
- Check to ensure the doorbell is adequately charged or has a fresh battery.
- If you are still having trouble, try performing a hard reset (described in the next section) or contacting Ring customer support for further assistance.
Restart Or Reboot From the App
In addition to performing a factory or hard reset on the Ring Doorbell 2, you can also try restarting or rebooting the device through the Ring app. This can be a good troubleshooting step if you are experiencing minor technical issues with the device and want to try and resolve them without performing a full reset.
To restart or reboot your Ring Doorbell 2 from the Ring app, follow these steps:
- Open the Ring app on your smartphone or tablet.
- Tap on the three lines on the top left of the app.
- Tap “Devices.”
- Tap on the device you want to restart or reboot.
- Tap on “Device Health.”
- Scroll down on the “Device Health” screen to Tools.
- Tap “Reboot this Device.”
- A pop-up window will appear, asking you to confirm that you want to reboot the device. Tap Reboot to continue.
- The device will reboot and may take a few minutes to restart.
- When your wifi is reconnected, scroll down on the Device Health screen to Tools.
- Tap Reboot This Device.
It is important to note that restarting or rebooting the device through the app will not erase any personal information or settings, but it may resolve minor technical issues. If the device is still experiencing problems after attempting to restart or reboot it through the app, you should try performing a factory or hard reset.
Conclusion
Resetting a Ring Doorbell 2 can be a good troubleshooting step if the device is experiencing technical issues or if you want to erase all personal information and settings.
It is essential to properly reset the Ring Doorbell 2 to ensure it is functioning correctly and resolving any technical issues. If you still have trouble after attempting to reset the device, additional resources, such as the Ring support website and customer support team, are available for troubleshooting and support.
